Bad Treatment

Hello Peter

I hope this email finds you well. I am very disappointed and taken aback with the way Woolworths is treating me. About 3 months back I was behind on my payment, reason being that their accounts department decided to debit my account on the 24th, where else I had made arrangements before that my account shouldn’t be debited on the 24th as I do not get paid on the 24th, we agreed that the debit order will be done on the 27th of every month. In March the same thing happened I was debited on the 24th which threw me of the rudder. This affected my payments to Woolworths, last month I took it upon myself to contact them to make arrangements in order to avoid being handed over, I requested that my account gets debited and insured you that I will pay the remaining amount this month when I get paid and to my surprise this morning when I called their call center I was advised by Bronwen that my account has been handed over to Antony Richards, I made sure that I called that agency, the agency told me that they do not have my details on their records. I tried again to contact Woolworths a number of times and the line kept on breaking until by luck I got hold of Bronwen again who then gave me the recoveries email address.

The other call center agent had told me that I needed to pay about R13 641, how on earth did we get to that amount???? What pains me most is that this whole thing was an error on their side, I checked on clear score and it says that I missed payment, why didn't they tell them that they went to my account on the 24th instead???? I do not get paid on the 24th and there is no spare money waiting for Woolworths in my account at that time, hence I made arrangements for an alternative date.

I wanted to rectify this issue as a matter of urgency, but Bronwen told me that the recoveries department does not have a phone, which is very strange in this day in age.

I have been a loyal customer for many years, this have shown me that they do not care about their customers, just about their money.

Please help me to rectify this matter as this a very poor reflection on me as a person on many levels it affects my credit score. Loan account number: ***89 5203 Regards Palesa