Bad services by woolworths online

Good day I'm utterly disappointed regarding a delivery that was paid for full and wasn't received fully,how do u send 1 items when the invoice states 2 items,and then the problem is moved to being my problem and i did nothing wrong but paid my items and next day delivery ,the puchase was made yesterday(7.11.24). I contacted the online services and spoke to James as he confirmed all managers was in a meetings and wasn't able to take my call. I was disappointed as I was expecting both my bags today as I paid for next day delivery, and had plans to wear my bags this evening to a event . I requested if I can collect the missing bag in a store as they emulating the matter and I haven't received my 1 bag,and was told I'm not receiving the bag by today ..I feel then what was the deal about me purchasing them online if it wasn't beneficial then I might as well went instore . They couldn't let me know what time the manager will call me or who will be able to can call me and that wasn't helpful .. I'm very disappointed in woolworths as there business says they are the difference but I saw no difference, I purchase regular online by different stores and I haven't experienced this problem yet . I'm honestly disappointed and I need feed back as I want my bag by the end of the day or a full refund please Moerieda Hendricks *** ***