Bad services

I have an account with you, I been retreanch and submitted all my documents to you as I have comprehensive cover on my account every time I must go to the store how far is my claim I spoke to a consultant at woolworths customer service, he explain to me that the insurance site don't have a telephone omw realy and he ask me if I can make a payment owm how long to u take to approve my claim, woolworths in vangstemall was very helpful even the manager, but insurance side its bad bad for business woolworths u spend so much money to train your staff yet they don't uphold it please don't waist your money to train your staff bcs they waist your money and abuse it get compent staff that can deal with client's and who have the passion to solve complaints and problems, none of your staff contacted me or sent me a mail how bad is that every time I must drive to a store to find out how far my claim is its cost money to travel!!!!