Bad service Woolworths online shop

On the 03.06.2022 I ordered clothes online at Woolworths it was not my first and I'm still staying at the same address, nothing has been changed in my profile. The order was suppose to be delivered on the 10.06.2022 as per their app. On the 11th I checked on the app and the status was delivered, then I sent an email to thier relevant email address for online shopping. They ignored my email and only called me on the 18.06.2022 the lady by the name of Aereen August called and I missed the call. I called back and spoke to her she explained to me that the courier person couldn't locate my address and they brought back my parcel to their warehouse. She asked me to confirm my address so that she can arrange with the courier to send my parcel again. She also sent me an email immediately when I didn't pick the call to ask if I prefer a replacement or refund which I said I don't want a refund they must deliver my parcel. On the 19th there was no response from her, then on the 20.06.2022 I missed a call from them, after the call I received an email from Nombuyiselo Mbatiwe giving me options for refund now Aereen doesn't want to help me she is passing the matter to her. I responded with the same answer that I don't want a refund. Today 21.06.22 I received an email from Lanelda Sousa telling me that they don't have stock can they go ahead with the refund, I still responded with the same answer no refund just deliver my parcel. What makes me so mad is that when I contact them they said they are going to deliver my parcel after confirming the address, then all of a sudden I'm being contacted by different people via email. I'm very dissapointed by the manner they are handling this matter they don't care that they made a promise that they are not fulfilling and passing the buck in the process. If I didn't contact them they would even bother calling or sending an email but they still not taking my query serious.