Bad Service | Woolworths Online Refund Taking close to 2 Months to Refund

On the 27th July 2022 I made a online purchase from the Woolworths sale, a week later after I had realized that the date that was scheduled for delivery had passed and no one has contacted me- I made contact only to be told that the number they have on the system is incorrect but the strange part is that they have my email address and this was not said and also I get sms's from woolies but all of a sudden the number was incorrect. I then immediately corrected with the consultant I was on the phone with and she said she will inform the driver etc. after a couple of days I called again to follow up only to be told that the clothes were sent back to the warehouse and there is no stock availability. I then requested for a refund and to this day I have been playing tennis with the Woolworths online team. My refund has not been in, every time when I called they say its been processed it takes 5 days to this day I have received nothing. I have had such a bad service with the online team having to constantly follow up, I just want my money back why is it so difficult? why must it almost 2 month to process a refund? I am highly disappointed and tired of sending emails to shop@woolworths and no one comes back to me.