BAD SERVICE WOOLWORTHS ONLINE

Good day Woolworths Online Team

I would like to lay a complaint for inefficient service. I placed an online order on Monday 6th may which was to be delivered in Walmer Heights, Eastern Cape between 10am - 1pm today for Mothers Day. I only received the order confirmation at 8:33am this morning stating that they need to make a substitution for the bouquet of flowers. However, the item they chose was to half the initial value to what I had paid for. It was also inadequate in size. I had to phone in to set this right and make the correct substitution for them.

Furthermore, I received a phone call from the recipient at 1:40pm today stating that this order still had not been delivered. I then had to phone in again, to find out what the problem was. This is unacceptable! They did not even ring the recipient or myself to notify me of this late delivery, despite the fact that I included both of our contact details in the online order details. She had an urgent appointment which she had to subsequently cancel due to the later delivery.

I am not impressed with the service at all. This is not what I would expect from Woolworths and I will think twice when I would like to place on online order again.

Regards, Kate