Bad Service - Woolworths Menlyn Customer Service Counter

COMPLAINT REGARDING SERVICE Store: Woolworths Menlyn • On the 2nd June 2020 I asked for a set aside for 2 pairs of shoes at Woolworths Menlyn for collection/payment on the 3rd June 2020. The lady who assisted me was Zandile Mabuya and she took my details on the understanding that on the 3rd June 2020 I will then collect and pay for the stuff. • On the 3rd June 2020 I went to collect and pay for the shoes. Zandile Mabuya went to collect the shoes them from the storeroom and came back and indicated that they were not there. She then said she will check them on the shop floor. She never went to check them. Herself and another lady at the customer service told me straight they won`t go to the floor to look for them. • I then went to look for the manager, a lady, who asked me the shoe size. She then went herself to look for the shoes in the storeroom • The manager went to the storeroom and also called one of the ladies from the customer service to come and help her to look for the shoes. They refused and said they won`t do it MY ISSUE: • I feel aggrieved at the way I was treated because I feel those customer service ladies are providing a bad service • I just feel they should be removed from that customer service desk as they don’t seem to want to help customers. • I want proof that they have been disciplined. • I feel they don’t seem to want to work.