Bad service Woolworths and ABSA financial partnearship

Good Day,

Very disappointed in Absa and Woolworths partnership with their credit cards. Went to deposit money into my credit card at a ABSA to my horror the machine went blank and got a slip to visit my nearest branch. Immediately called ABSA as they manage the cards, was advised not to worry, visit the branch the next day. Went to Hyde Park branch, after 30 minutes of the assistant telling me my card does exist they decided to take my details. After numerous days of following up with the branch eventually got a case number. Now it's the wait, as I wanted to use the money. No one can afford not to do without cash flow in this horrific situation we all finding ourselves in.