BAD SERVICE - Woolworth online store

I placed an online order on the 2nd March. My order was expected to be delivered on the 6th of March and I have not received It. I called the call center on the 5th of Marhc where I was put on hold for over 20min. I decided to go into the Northgate Branch on the 6th of March as i had not received my parcel still. I was assisted by a sales rep who was also put on hold and was then told that all Consultants were on lunch. We managed to get through to someone from the head office who said the parcel was already dispatched for delivery and that she would call me back as to the delay. This was at 14h30, but still did not receive any feedback.

At this point I believe I have maintained as much patience as one can given the incompetence I have received and at this point I do not wish to have the parcel and would like a refund of my money ASAP.