BAD SERVICE - SANDTON CITY

I went to the Woolworths in Sandton City today the 20th September at about 17h45. I wanted a refund on 2 items that I had bought on the 31st August 2019. I was told that I can only exchange because I idnt have a reciept. I then went and took items in your food section. I went to Customer Service to do my exchange, when i got to the till there was a lady called Miriam who then 1st of all gave me an attitude about exchanging clothing items with food items. After making a huh hah about it when they lady at the till was about to perform the exchange she told me that one of my items have gone on special and is no longer refundable. The item was now R0.01.

I then told them that the very same item she now says has gone on special is on the website for R59.95. When she saw it on the website she went and then told me its not the same style number. I explained that I am no employee of Woolworths and I wouldn't know internal processes of style numbers etc.

I then told them to exchange one item and as soon as i left Miariam and her colleagues then starting laughing and saying im making a huh hah about R160.00 meaning I do not have money to buy food hence I have exchanged for food. I am so disappointed in the service i received today. I honestly don't believe that they didn't even wait for me to walk off before they starting discussing me and actually did it in front of me and my husband.

This needs to be sorted out with immediate effect and Woolworth's really do something about this. I AM A CUSTOMER AFTER ALL.....!!!!!!

I AM NOT GOING TO LEAVE THIS