Bad service reaches new heights

If you want a good service from Woolworths then do NOT shop online. Instore customers receive a better service than online customers. Due to Covid-19 I have made use of their online shopping since March 2020. Every single time, items have been missing. I usually receive a mail on the morning of delivery to inform me of which items they will not be delivering. How about informing your customers 1 or 2 days in advance?? and why are customers not given the option of adding new items ? I made my last order on 19 November with delivery on 27 November. The order was never delivered. I am now waiting for a reply from Woolworths,