Bad service, no response

I used to be a Woolworths cardholder, I defaulted in payments, and as result my account was handed over, however I paid the account up to date and that was back in 2014 or 2015, After I settled the account they failed to update their recoveries to clear my name, I called and spoke to Noluvo who was very helpful and confirmed that it shows that my account is settled and she asked if I got a letter that the account is settled,unfortunately the phone got cut off, I called again and spoke to another lady who told me that they forgot to send the letter to recovery they will send it now however I will have to wait 6 months before I can open a new account, now whose problem is it that they failed to update their recoveries and I have to wait 6 months while the account was paid off years ago, that is unacceptable. I called again and spoke to a guy this time who told me that on his side the account is in arrears, how *********** can one be, I am so furious with this thing, people think that they can just mess up with your credit records.

I demand to contacted my high management, I am not accepting this kind of service from a big retail store like Woolworths.

Isaac Ramarumo ********** or **********