Bad Service no reply back via email

VERY BAD SERVICE I MUST SAY. I SENT THIS EMAIL ON MONDAY AND STILL NO REPLY. I AM GOING ON SATURDAY TO RETURN THIS AND GET MY REFUND AS WHY DID I GET NO REPLY AS PER BELOW.

I WILL BE TAKING FURTHER STEPS.

KIM

From: Kim Williams Sent: Monday, 11 January 2021 2:43 PM To: '***' Subject: Re Order o***

Hi There

I just received the delivery now and the size 11 is way too small for my son. He is chubby and I need to get a size 30 or 32 size shorts for him but I ordered a size 11. Can someone please assist on the correct size I must select:

Kim Williams ****ak Sentrum Agent//Call Centre Agent Media24 Intekenare//Media24 Subscriptions T *** F *** SMS “diens” na 31069//“service” to 31069 WhatsApp *** Internasionaal//International +***3