Bad service, lack of communication and disrespect

In July 2014 I bought a Blackberry Z10 (white) from woolworths Claremont Cape town.<br> <br> Since the purchase I took the phone back thrice as everything apps you select bounces. It was advised that phone was sent away. After waiting for 3 weeks yet the phone was not fixed as they advised<br> <br> It this was a white customer they would have received a brand new phone immediately with no issues. <br> <br> They should stop looking at us blacks by the face, we also pay for what we want<br> <br> I have called the store twice today <br> <br> Manager Cobby speaking with him it was like speaking to the wall<br> <br> My second time calling they placed me on hold till I dropped the<br> <br> Lucky my my conversation with the manager is recorded<br> <br> Called from my work <br> <br> I shall take the matter further if I don't receive feedback within 24 hours <br> <br> I want this issue sorted out ASAP.<br> <br> <br>