Bad service from Woolworths Springs Mall 😔

On 24 January 2025, I purchased what I believed to be a fitted sheet set. Upon opening the packaging at home, I realized it was actually a duvet cover set. As I always do upon purchasing new linen, I removed the label to inspect the product. It was only after doing so that I noticed the error. When I returned to your store the following day to request an exchange for the correct product, I was informed that this would not be possible because the label had been torn. I understand the importance of maintaining the saleable condition of returned items, and I assure you that the product itself is entirely unused, undamaged, and in perfect saleable condition. Woolworths’ policy clearly states that items can be returned if they are in a saleable condition, which this product is. Furthermore, there is no mention in your policy that labels must remain intact to qualify for a return. The store manager was so rude, she wouldn’t even hear me out, she kept on dismissing me. I lodged a complain with customer service, but got no joy instead I received multiple back and forth emails from different people. I still haven’t received concrete feedback from them.