Bad service from woolworths for feedback from Ridwaan Scot

There has been ***** that was committed on my mother's woolworths credit card. My mother reported the incident then they saying she's liable, I requested a report on how they investigation was conducted they said someone from ABSA will be in contect with me nothing till to date. This incident has taken up to six months and the only thing they know is to tell my mother to pay that account, after she had paid it in full last year when she retired. The ***** division is not doing they job now they want her to pay on what she didn't use just because they say it was pin driven and they know that cards get sceemed daily anywhere in the world there transactions that were done daily on her account even airtime purchases from MTN and she's not even on a MTN network. My mother is an elderly citizen of this country she has worked hard all her life then woolworths think they can take her for a ride. I spoke to a number of people from their different call centers they can not help all they do is hares my mother by giving her calls telling her to pay the account or the will hand her over to legal. They even have MBD calling her and sending sms's.