Bad service from Woolworths financial services

I have been pre approved for a store account, sent in the documents as per their request only to be told that this is not what they requested and need to get more info which not even the bank can give me, when asked to speak to management I am told that’s not allowed, I am kept on hold for over 30 mins to be told they haven’t received my documents and then I give them the time it was sent and all of a sudden they find the documents I have never dealt with people like this that don’t care about their customers and just make you run around for nothing!!! Clearly they don’t want new customers!!!!!