BAD SERVICE FROM WOOLWORTHS FINANCIAL SERVICES

Please note that this is with the Financial services section of Woolworths. First of all I waited 20 min and another 10 min before anyone answered me. I would like to close my account. Yesterday I went to Woolworths where they told me what I owed. I went home and did the full amount transfer. I then proceeded to call the financial side and they in turn added another amount of R47.50 for a monthly fee?? and another R49.39 interest. I requested a final balance, now there is a difference that I have to pay. I was quite explicit saying that I want to close my account - The person on the phone put the phone down on me and never phoned me back. I now stand in limbo - I WANT TO CLOSE MY ACCOUNT WITH WOOLWORTHS. I also sent them an email to which I have had no response. This is ridiculous. Woolworths if you are reading this please contact me as I wish to close my account.