Bad service from Woolworths

I put in a Woolworths online food order on the 27th of November 2020 for delivery on the 28th of November 2020. I received an SMS on 28/11 to say that they had a technical difficulty and would deliver on 29/11 between 10:00 and 13:00. Much later on 28/11, I received a phone call from the Woolworths online department to confirm that my goods would be delivered on 29/11 between 10;00 and 13:00. it is now 14:50 and I have still not received my order. i have had no communication today (29/11 regarding my order. When I tried to call to find out what is happening I received a voice message informing me that the call centre closed at 13:00. I do most of my shopping online as I am elderly and have a bad leg and high blood pressure. Woolworths is by far the worst online experience that I have had. I deal with Checkers and Pick and Pay and my orders are always delivered on time and with a list attached. The last time I received an order from Woolworths it was delivered late, the driver was not wearing a mask and I received the wrong delivery invoice. I am not able to use my Woolworths store card to pay for my online orders as I do not receive an SMS with an OTP, after calling the call centre 6 times to try and rectify this I just paid with my bank credit card. My order came to R1680.70 and I needed the shopping for the weekend. I love Woolworths quality and I am so very, very disappointed by this shockingly bad service.