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Sennie N

1 reviews | Active since Nov 2016

18 Aug 2021, 19:16

Bad service from Woolworths Colosseum

On the 18th of August I walked into Woolworths Colosseum and I had a bad experience with the cashier, When I was next I realized I forgot bread and I ran to pick quickly not even a second, when I got to the till I realized the expire date is the 18th or 19th but it was too soon, I managed to quickly get bread for the expiry for the 21st. The cashier managed to help other people and put my basket on the side which was fair as it was the busy time of the store. When it was my turn the cashier screamed at me that" cant I see the queue is long, why do I go back, I tried to explain that the bread date was sooner, but she was upset about the queue, when I gave her my rewards card she did not have the decency to ask which card I am going to use to pay, I politely asked her if I must swipe my bank card and she said you swiped your woolies card, I said yes, all the time when I am in wollies they ask for my rewards card, then the cashier will confirm my mode of paying. As we were arguing she pressed for the manager, there was exchange of words, I will return your groceries and you must use another cashier to pay. The Manager even asked the Cashier, Amanda Erasmus why would she pay using another till point? The manager assisted with the refund and he was so calm and collected as I was annoyed by the Cashier behavior. oh and the cashier started a conversation the the colleague asking for bags and they passed the bags. She even took the card out of my hand to swipe to conclude the transaction as she was annoyed. Its the worst experience in Colosseum. I work 2 min away from the store , I enjoy shopping there all the time, but its time to walk to Canal walk. I was there on Saturday and the service was top notch. ***

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