Bad service from the consultant who handles their messenger

On the 14 April went to Woolworths at Mega City and bought some items, which included a 10 packet of Speckled Eggs party packs. When I got home , when I open the packet it only had 8 packs instead of 10, did write to Woolworths messenger, which they rep**** to me the next day requesting for the barcode number of the packet , and I gave them with the slip. On the 16 they rep**** asking for my number and my email address which I did send to them. On the 17 April this is what they have sent me (Thank you.

We have shared this with the Foods team, who will be sure to provide feedback as soon as available.

In the meantime your reference number is ********** 7- ********** 65.) After that nothing has happened did right back to them and they never responded. Peter can you pls help I want to teach them a lesson cause I paid for 10 packets and only got 8 inside the pack. My contact details are ********** 190