Bad service from a reputable brand

<p>On 13/05/2016 at 17h35, I purchased a boot (***4, SASHAY BOOTA, ***) from MIMCO at the VNA Waterfront. On Sa****ay, 04/06/2016 as I was about to wear the boot for the first time, I realised that there were two different sizes in the box. A size 37 left foot and a size 36 right foot. I took it back to Mimco on the same day 04/06/2016 and the sales lady called her team leader by the name of Noluthando, who informed me that they no longer have the "odd" pair as it was sent to "waste" (given to charity)because they wanted a clean audit. I asked her to check if other stores have the same boot in a size 37 (same colour) and IBT that boot. She located the boot in a Mimco store in Johannesburg and she phoned them to enquire whether they really had the boot, which they did but was kept for a client who was going to purchase it on Sunday (05/06/2016). She promised to call me on Sunday to advise me whether the client in Johannesburg bought it or not. I waited for her call to no avail and I made a follow up call to the store on Monday, 06/06/2016 and spoke to Vakra regarding the matter. She advised me that Noluthando was not in the store at that time and might be in later, she took my details again (at this point my details are taken for the third time) and promised to get back to me. At 14h31 a lady from Mimco called me "doing a follow up" only to tell me the same thing Noluthando told me that the boot was wasted and that she was going to check other stores for the same boot in a size 37. At this point i told her that, that was the reason for my call to follow up on Noluthando as she said the same thing on Sa****ay 04/06/2016. She didnt realise that she was feeding me the same story. She also promised to locate the exact shop in Johannesburg which has the boot and get back to me....which she didnt.</p> <p> </p> <p>I find myself in a difficult situation of wasting my money and making calls to follow up on a mistake which they know they made and acknowldged that the mistake is on their side, to no avail because no-one seems to care about me being the client. I could have easily gone to any shop but because Mimco is a reputable brand i expected good service. I'm utterly disappointed as no-one gets to me and no-one seems to be making me a priority, being an existing customer. I wouldnt recommend the store to anyone after such a service. </p> <p> </p> <p>I'm am about to contact the retail ombudsman to solve this situation, effectively and efficiently. Because Mimco as a reputable brand seems to be incapable of fixing their ways.</p> <p> </p> <p>An irritated and disappointed customer</p>