Bad service for purchased voucher from online customer service

My client purchased a voucher for the the value of 500 for me in January and I tried to use it online but received a message that said I must call the callcentre on *** because the voucher system wasn't working. I called in and was told they would call me in 48 hours and no one did.

I then called again 4 days later and was told that the IT department needed to assist me and they were not available and the person dealing with my matter wasn't in ,so they will leave a note on their system for her to action it.

A week went by I called again and was told that they will email me and I received the email saying they will get back to me tomorrow. The next day still no call or email so I emailed again.

It's now over a month and still this has not been resolved. This has been the worst service ever and I would never buy anyone a voucher from Woolworths.

The service was terrible and almost two months later still this has not been auctioned. # Think twice before purchasing a voucher#