BAD SERVICE!

Dear Hello Peter,

I'm seeking your assistance with a concern I have with Woolworths. I purchased a pair of shoes for my daughter, but unfortunately, they don't fit her properly.

Initially, we tried size 5, which was too tight. We then opted for size 6, but it's too big, making it impossible for her to walk in them. She only wore the shoes once, and they're still in excellent condition.

I reached out to Woolworths via DM, explaining the situation, but they refused to exchange or refund the shoes, citing that she had already worn them once. I believe this is unfair, given that the shoes are still in good condition and were only worn once due to the sizing issue.

I would appreciate your help in resolving this matter. Please assist me in getting a refund or exchange for the shoes.

Thank you for your attention to this matter.

Sincerely, Tebogo