Bad service

Hello. My name is Kedibone Mokwena. I had a very bad service with Woolworths online even after being such a loyal client to them. I placed an order sometime in February 2025 but however out of the 3 items I only received 2, I have been calling them since February 2025, first person I spoke with was Mosa and she advised that I will be getting my refund back in 7 to 14 working days, but that did not happen. I kept on calling and I've been advised that the issue has been escalated to higher management and they will contact me since March till date I've not been contacted. I've been trying to call using my number and has not been going through, however I tried again today calling with a different number and it went through. I spoke to a lady by the name of Sibulela, very rude and when I requested to speak to the team leader she just put me on hold until I decided to hung up. I called again and spoke to Soraya but she was still unable to assist and when I requested to speak to management she advised that they only have 2 managers on call today and both of them are taking escalations. I am very disappointed of the service received.