bad service & emotional distress

<p>my mom app**** for a woolies card last year but never received their permanent store card, to make matters worse after using her temp card she wanted to close the account she paid it off and was told it will automatically close because she didn't receive a permanent card. A month later she was told she owes 200 something for card management fee, yet ask myself why she was charged because didn't have the card. She went to the store to pay the amount and told them to close it and she was told to wait for 3days and come back. Still they haven't closed the account. Infact their attorneys keep on calling her telling her to pay. Worse part listed her on ITC yet she paid woolies. Been sent up and down for this matter but no one care to assist her</p>