Bad service

I bought clothes online in Nov/Dec unfortunately not all clothes and shoes were perfect fit. I then send to woolworths groblersdal to get refund he couldn't get assistance due as he was not tax invoices with him. Then today I went back to the store with tax invoices and the dispatch receipts but still the was unable to process the refund for me. The management(Koketjo) was not willing to assist as he came and wanted the relevant documents i produced them but then to him those supporting documents were not sufficient.I gave him the tax invoices, dispatch note together with my bank card that i used.

He firstly said he needs to confirm if my debit card is linked to credit as on the invoice shows credit i had no problem with that he then came back they continued with the transaction,The only problem he had is the name's of the person who receives the orders for me. I showed him that on the invoices it shows that the i am the one who did the transaction and the reason why someone receive on my behalf is their online does not deliver where I am based but then he did not want to understand and that did not surprise me as i saw it coming.

I waited for more than 45 minutes but still couldn't get assistance for no reason, Woolworths staff needs proper customer service training that's not how they should be treating us.They said they cannot assist they will call me as soon as they are done with whatever that they want to do. And on who's cost i am doing the up and down? I was considering to open an account with you but due the bad service and attitude i got today its a very BIG NO.

Iwill never set my foot into that store I'd rather travel more than 100 km or buy at their competitors.

Koketjo u need to change, your attitude stinks my brother.