bad service -dissapointed and frustrated

<p>my accounts were handed over in the year 2011 for the Woolworths store card ( ********** ********** 51) and Woolworths credit card ( ********** ********** 12) . on October 31,2011 i settled the payment inside the Woolworths store. i was informed that the payment will be updated. only yesterday 22/11/2016 i found out that i cannot open a Woolworths store card because i am still owing from the accounts which were handed over in 2011?</p> <p>fortunately i still kept records of the proof of payment which i emailed to ********** yesterday. today Mandy Davids requested MBD attorneys to send them (woolworths) the paid up letter which ********** did send to me but it was only the credit card paid up letter, i then requested for the store card letter but this Zaahir Simon from ********** tells me the letter is on trim. what is this really, it takes full 5 years to update payments and when i request for a letter then i am told is on trim , what is trim , i dont work for woolworths how am i expected to know the inhouse language? what is going to be done with my trashed name for 5 years when you had payment already, am i going to be allowed to open another store card or am i still being blammed for the payment which you did not clear on your side for 5 years? my id ********** 645083</p>