Bad service delivery with online orders

I ordered Sol de Janeiro online when they launched in South Africa end November. At first only selected 1 product, but then saw Woolworths advertise a free gift if you order two products before proceeding to check out. So I proceeded to take two products. Order receiced 2 December, but no free gift. I have been making around 6 telephone calls to follow up since then, been on hold for 20 minutes, everytime loading airtime for these long calls so that they can check into it, been told I would have received my goods twice and last time confirmed to have it by 27th to the address where I would be, and still nothing. I am utterly disgusted and don't trust buying online from them as they don't deliver on what they post. Just a bunch of lies and deceiving customers to spend more.