Bad service (claim taking long to be paid with no communication)

a funeral claim was done on the 26th of October till today the claim hasn't been paid. All the required documents were submitted and I don't know what is the reason for the claim to take long. There is no communication from Woolworths to tell us what is happening. The claim reference number is ***. The claim was done at the greenstone branch and Phindi did everything , she had submitted all the documents to the claims department. I'm not happy about the service that we have to wait for over for a claim to be paid. it's not a lot of money but as one of the benefits for the account holder we expect the payment to be done.