Bad service

I have paid my account there 2 payments nit reflecting 1 augudt 232.96 and July 56.87. They get financial services to call mecto pay yr account over due. I have tried mow a month fir asking for them to reconcile there side as these amounts have gone off my account. Am aware of the latest purchase. They admit the customer needs to to showcase proof. Why must the customer being myselfvin Retail do people's jobs they employed to do. OR CANT THEY. How dare woolworths get financial services to call when I am telling them there 2 payments not reflecting off my statement. I have had my acvount for ever. This is disgraceful tht a retailer can treat customers like this