Bad service

On the 25th of February I visited the Woolworths in Brooklyn mall. I was there to purchase pairs of shoes. The bad service started when I got to the till point. I got to the till point after being called out "Next" by the till operator. When I got to the till point I waited to be greeted with a smile, to my demise I was not. I then went on to say hi, to which I received a cold "ashee" from the operator. I was not asked for my Woolies card and I just produced it. She went on to slowly process 2 pairs of shoes, this took longer than necessary as she reclined on her chair. As she was busy with my transaction, a supervisor passed by and ask the operator in question why she is reclining on the chair whilst assisting a customer. She responded with an attitude, that is the level of unprofessionalism that was displayed. After processing my transaction I was not told how much was due nor if I am paying with cash or card. I had to look at the screen. I produced my debit card and she just instructed me to put the card in the machine. I was not thanked for shopping at woolies after my packet was strewn on the counter. I went to the customer service counter to report the incident. I spoke to two managers and left my details and contact information. To this date I have not received a call or email from any Woolworths representative to formally apologise for this incident. I have been to the store thrice to follow up and I am very disappointed in this regard. My third visit was today 10/03/2020 I spoke to the managers and they just told me that they have dealt with the till operator internally. This is totally unacceptable.