Bad Service Attitude

WHY when you don't have stock in store do you tell your customers to shop on line? Surely you want customers - or are you closing down??????? Not a good image to portray and it's not the first time I have been told to shop on line from a shop assistant!!!!!!! Also, I asked if the product could be IBT'd - and was told we don't do it - COVID rules!!! COVID is over!!! Woolworths is a rudderless chain.