Bad service at Woolworths on line

Woolworths online service My name is Cathrine kadiaka on the 29 of December I ordered food online using my store card 5 min later I cancelled the Oder cause I forgot to add some item even today on the 26 of Jan am still waiting for funds to be reversed in my account ref***4 order no *** on the 19 January I spoke to Bryn on the phone around 14:52 and he promised the money will be in my account in 6 to 7 days n he apologised even today am still waiting nothing has happen the amount is R410. ,I want that money in my account i can’t believe Woolworths is capable is doing this,am very disappointed