BAD SERVICE AT WOOLWORTHS MELROSE ARCH

I am so disappointed and dissatisfied with the service Woolworths (Melrose Arch) is giving me. I purchased shoes at Woolworths 2-3 months back. The shoes sole opened while I'm at work imagine the embarrassment thinking I'm wearing quality shoes. I then go to Woolworths for assistance with this matter. The store manager takes the shoes and says I must return in a week, I then express my to him that I need these shoes for work as they are part of my uniform the gentleman assures me the shoes will be back in a week this was on a Wednesday 30th June 2021. I return to the store on Thursday 8th of June 2021, and amazingly the same manager who took my shoes refuses to see me and tells the lady at customer service to tell me that he is busy. I returned again on my off day Friday and I still wasn't assisted! I even got a warning at work because I'm not following the dress code conduct. This is very disappointing and distasteful of Woolworths and the service all together. The service I received is of poor taste along with the attitude. I don't even understand why I had to wait a week for those shoes because clearly with the damage at hand this seems to be a manufacturing default. I'm definitely will not be shopping there ever again.