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adeleraybin A

1 reviews | Active since Dec 2011

17 Nov 2016, 17:08

Bad service at Canal Walk Store and then brushed off by Customer Service

<p>I am deeply dissappointed in Woolworths. Not only did we have a bad experience at one of their flagship stores, now we are not even worth a report back.</p> <p> </p> <p>I relayed my issue to Woolies Customer Care the same day the incident occured on the 26th of October. I received an email back from their complaints department on the 27th to say that the complaint will be forwarded to their customer service department.</p> <p> </p> <p>I received an email from the Customer Service Department on the 3 of November 2016 to say that my query has forwarded to the relevant department. That department will liase with me and provide me feedback.</p> <p> </p> <p>Yesterday I realised I received no feedback since the 3rd. I sent them another email, still no answer. Not even from a automated inbox.</p> <p> </p> <p>I have never felt so dissappointed in Woolworths. I never wanted to believe anything bad about them. Guess losing customers isnt a worry.</p>

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