Bad Service and ***** staff members

September the 15th ,2024 i received a call from Woolworths ***** department and i was told that someone is using my card *****ulently in Durban when i was in Nelspruit where i am based, I then asked the lady that if they can see that someone is using my card cant they stop it because she told me the person is currently using it while she is calling me and she told me they are unable to stop that person. She then asked me to go to my nearest Woolworths and complete a dispute forms, the following day i went to Woolworths Ilanga Mall and completed the forms and i was told it takes 15 days for them to investigate. After a month i called them as i was expecting a call from them but no one came back to me, i was then put on hold for close to an hour then i dropped the call, another lady called me back and told me that unfortunately there is no dispute forms was received from Woolworths Illanga Mall, i told her that it is not my problem as i even have a proof of the picture of the forms that i took after completing it so i need that to be resolved. Ever since then no one came back to me and i am now sitting with the debt of about R10000 that i never use and i just received a statement with a very huge monthly instalment that i must pay. This is really bad and i suspect it is an inside job because if they are able to see immediately that someone is using my cards *****ulently surely the can do something to stop and arrest that person. Worse is that they blocked my card , i am unable to use and i am paying monthly installment for that card.