Bad service and no quality service at all.

I have shoes I bought in Woolworths, Studio W brand which they got broken this morning. I’m in Woolworths Brooklyn and unfortunately I’m not happy with the service. The manager tells me that I can’t exchange or refund since the shoes are over 6 months and policy doesn’t cover my situation. But now the policy says “ products bought over 6 months can’t be refunded or exchanged” and further says “Products which are quality related which have no alterations can be exchanged or refunded” unless I’m not understanding the meaning of this.

Where’s the quality service that Woolworths brags about everyday if we not getting it when it’s needed. 😡And also maybe while on it, take your stuff for “Batho Pele” training, cause they really need it.