Bad service and false information

I am very unhappy with the continuous bad service I am receiving from Woolworths. Firstly when I opened an account, I was promised that Woolworths has no monthly account fee. As you know, this is a lie. I was promised that the recording will be withdrawn from archives and feedback would be given to me. After 4 months, I am still waiting. Secondly, it took Woolworths 8 months to order my account card which is ridiculous in itself. After almost 2 years ofhaving an account with Woolworths, to this day, I have never received a statement after being promised numerous times that it will be mailed within the day. How is it possible to get continuous bad service from a company for almost 2 years with not a single person being able to help?