Bad Service and Customer Care From Woolworths

Towards end of May 2018 i app**** for a Woolworths Store Card and i was Provisionally Approved for a R 10 000 limit, subject to submitting my Documents. I submitted documents but apparently the documents were not located on the system, i was informed to submit documents again which i did, i the received calls from the credit department that my documents are unclear and i should re submit or visit a store to hand them in. I went to Woolworth's East Rand Mall with my pay slips and after waiting in a long queue i was finally assisted, but informed by the male assisting me that the systems are off and i should leave my documents as he will submit it as soon as systems are working. i left the documents and i waited about a week then phoned in to find out what the status was, i was informed by a lady that my documents has still not been received and that i should re submit it. i made a complaint and a lady from customer care phoned me to assist, i explained the whole issue and she said she will immediately look into the matter and get back to me. weeks went by with no feedback. In the meantime i re located to Durban and a few weeks ago i phoned in to find out what is going on with my application. I was bluntly informed by a consultant that my application had expired and that i should re apply once again on line as she cant assist me to apply telepathically and neither can she lift the previous application to action it again. I was assured by her that my application will be successful as the previous one was provisionally approved so she did not see any problems. i re app**** and your systems DECLINED me. I phoned in immediately to query this, and i was rudely informed that the system declined me because of my credit scoring. How is this possible as i WAS Provisionally Congratulating me approved for R 10 000 limit and suddenly i am not good enough. Woolworhs and their uniforming staff neglected me and i was not assisted in the correct manner, Why could my first application which was successful not be lifted and processed and given the opportunity to become a valued customer. I feel this is a hard slap in my face because of a so called credit score which was fine at the time of my first application and then suddenly it was not good enough. My point is, i was Previously Provisionally approved and recently i was granted a Credit Card from Nedbank but Woolworth's refuse to assist me because of lack of customer Service and care to their customers. I have been shopping with Woolworths for close to 11 Years always supporting Woolworths and buying cash and once when i apply for a Store Card i get slapped in the face, embarrassed and treated as if i am not worthy of being a loyal customer. I ask why and i demand assistance.