Bad Service and ******** activities

<p>Hi,</p> <p>My name is Boabilwe - ********** 013</p> <p>Woolworth invited me to join them and open the store account. I hesitated and eventually app**** for their store card at Woolworth Johannesburg next to Eloff Street. I was issued with permanent card and asked for an additional card for my spouse. I used about R 2 600.00 on the card to purchase in different amount and different date and left R 5 400.00 on the card. On the 10th April 2017 we went for shopping at Woolworth Harrison in Johannesburg and the cashier told us at the till that we had no credit. She advised me to call Woolworth Head office which I did and they told me that I was shopping using my spouse card at Woolworth Ravinia, East Gate and Melrose Arch on the 7th and the 8th April 2017. I told them that was not me or my spouse. On the 07-04-2017 I was at work and my spouse was in our Flat. On the 08-04-2017 we were together in our Flat. I was advised to log a dispute which I did, the same day on the 10th April 2017 with Woolworth East Gate. They showed me prof of E-mail of my documents being sent to their investigators. No one has ever contacted me ever since. I was only receiving the statements of how much do I owe and to pay. I went to enquire in the last week of May 2017 and I was told telephonically that nothing was done to investigate my dispute. They required documents again and they were sent by Woolworth East Gate. And still awaiting for feedback.</p>