Bad service

The service I recieved from the store in Southgate is pathetic. I was in the kiddies department, There are items at the top of the Aisles. I asked "Marlene" to assist me with getting the item off the top of the Aisle. She confirmed they don't have a stick nor Ladder to climb up. She had to go get it at a different department. I waited at the kids department as she went AWOL, next thing she's assisting someone else at the tills Never bothered coming to assist me. When I asked she said "She couldn't get it even at a different department". The funny part about this all there was a lady Tintswalo who is the department manager she just stood there without even being bothered.

Now Xolile came throught to assist but no name badge on, She literally struggled to get the item off the top aisle. I understand that it's a newly opened department but why not come through and explain that there is a shortage of equipment to assist.

The manager "Tintswalo" asked Her where is her name badge, she kept quiet. Prior to asking for her help she had a name badge on, as soon as she realized that I'm not a happy client she took it off. Is that the standard that your store in Southgate holds when it comes to client service. Honestly, I'm not a ridiculous client, if there was a stick for me to get the item from the top Aisle I would have done it without bothering anyone.