Bad service

I made an online purchase in the 21st of December and till to date I didnt receive my order. I have been making calls to enquire about my order as I cannot track it with Fastway deliveries and their call centre agents have been making empty promises. The last consultant I spoke to by thr name of Aakilah even made a promise to Send me an email as proof of enquiry with fast way deliveries as to where the order is. I am so unhappy with woolworths online , it's been more than 10 days and the fast way deliveries whatsapp is not effective when you try to enquire their number is automated and gives an error message and their landline as well does not go through. I am so frustrated as I do not know where my order is.