Bad service

Hi there, I'm disgusted at the bad service from Woolworths financial department. I called in on the 27 June 2022 to ask if my payment is reflected they said I should give it 3 days. On the 29 I called in the payment was reflecting they said my account was zero I asked them to close off the account. On the 16 July I received a statement of 499.79 interest and 2.25 insurance total of R502.04. I called on 18 July to ask why am I been billed for an account I closed on the 29 June. (Ref no: ***) I was told they can see it ran after I made a payment they will notify finance dept. I called again to find out if they closed off the account and that I will not be billed on 1 Aug They assure me that it will be closed off and dealt with. (Ref no: ***) both ladies assured me that they will call me back. Heard nothing to date. Called yesterday spoke to Aideen he dealt with my problem in very professional manner even though I could hear he was nervous. He called me back today as promised and told me that the finance dept said I probably didn't ask for the settlement amount. I am disgust at the service I paid the account in full and I would like my R502.04 back please as I followed the correct steps but the account wasn't closed by your staff member on the 29 June when I first called in.

Kind regards Cindy