Bad service

I was trying to open an account, no where did they give me a chance to change how much I earned, I had struggled on the app to open an account, I stay in an area where there is like 4 Woolworth but get sent from one place to another to open an account. Then I phoned in, get told they can't give me financial advice, which I get, when I asked what was wrong just because o didn't want to give my incentives (because it changes every month), I was declined, tried to find out why and was told that I can't be told and can only reapply after 3 months. The person then said that they are advised then just to keep quiet, I could hear them breath on the phone, asked to speak to a manager and then THEY cut the all as there was Noth wrong with my phone...ghis is very poor service, for them to kill the phone on me.i want a manager to phone me back as I had phoned in before and got a sms to say that I would be phoned back and it never happened