Bad service

I have my account with Woolworths for 15 years, been paying in the same account as always. Now suddenly they dont get my payments. I send endless emails with proofs, statements, call them and hold on for hours. This runs my phone bill up, when dealing with them I get bad attitudes. I sm so disgusted. To top it off, they are giving me a bad credit score on ITC. <div><br></div><div><em>(Supplier name changed from Woolworths Insurance to Woolworths South Africa by Hellopeter.com)</em></div>