Bad Service

Good day,<br> <br> I want to complain about the level of service we received from Woolworths in Tygervalley. My wife bought pants for her father early December. The size was incorrect and we wanted to exchange it on Sunday 27 Dec. The correct size was not available and one of the attendees in the Men's area assisted me and said she will order it from Paarl or Kenilworth mall and it will be at Tygervalley within a week's time. Ok, all good by now but from here no one called us or gave us an update. A week went by and I called in again on Monday 04 Jan to get an update, Customer Services could not track our request and had request the pants from a different shop again. We told them that her father in law was leaving for London and we need it urgently. Again no real help offered, they just said it will take a week. My wife got furious and then only they said they will speed up the process and call her back. To date no one has called and we're very dissatisfied with the level of service and the feedback on this matter. We're going to exchange the pants for something else and will think twice shopping at Woolworths again.<br> <br> Regards<br> Theron