Bad service

I got a gift card from a friend, I have a slip as proof of payment. Tried using the card was got a massage that insufficient funds on card. Contacted woolworths customer care centre, I was advised to send an email to their Gift card service, which I did. That was on the 14th of March. I have waited for feedback since, today I get an email advising me card was redeemed "03/12/2021", how is that even possible if we still in March I don't know. Asked if it's a typo perhaps, no response. Went to Woolworths at Kerk Street, told to go to where the gift card was purchased as they can't help me. I am really disappointed in the service I've received regarding my query.