Bad Service

I paid online via my mobile banking application and the payments went off successfully. Since the 27/11 on the day on which I made the payment I have been massively inconvenienced as I had to go to my bank submit documents to woolworths finance department. Conveniently they send me an e statement still showing last months payment and thus they then try to do a debit order from my account thus resulting in more bank charges from my bank and also penalty charges on my accounts. I am truely dissappointed as I always pay online for convenience and ease. With such a reputable brand and me working in Financial Services, I am utterly disgusted in woolworths not being helpful or even trying to help. I contacted numerous staff at woolworths and no completion now I sit with payments I made to woolworths and their account since 27/11/2015 I have been inconvenienced by my bank and the charges I have incurred and also penalty fees.