Bad service

Extremely disappointed with Woolies Dash delivery. They really don’t seem to take their customers seriously. This is the second time I’ve experienced issues, which makes it even more frustrating.

The first time, they delivered baby yoghurts that were expiring on the same day. I decided to give them another chance, but now my latest order didn’t arrive at all. I entered the access PIN on the app before payment, yet the driver was instructed to return the food to the store because the PIN apparently wasn’t checked.

When I contacted customer service to resolve the issue, I was told they wouldn’t redeliver my order and that I would need to wait up to 7 days for a refund. Very disappointing experience.